Same Day Policy

Same Day Policy

How to Choose the Right Service

• Shipping Location: All same-day orders are shipped from our CT warehouse. Consider this when selecting a shipping method at checkout.
• Same Day Section: Items listed in our Same Day Section are available for same-day shipping. Items outside this category may have a 1-2 day production delay. Same Day items are recommended for rush orders.
• Orders Over 24+ Corporate Pieces: Proofs for these orders may take 1-3 days based on factory capacity, followed by 1-2 days in production. Plan accordingly.
• Need it Today?: For urgent orders, we have a large inventory of awards ready to ship fully engraved the same day.
• Business Days Only: Orders are processed Monday through Friday. Orders placed after 2 PM EST on Friday or over the weekend are processed on Monday.

For additional details, please see the Same Day Service Agreement below.

Same Day Service Agreement

Applies Monday through Friday (Not Valid on Weekends)

• Priority Processing: Same Day Service orders receive immediate attention. If we accept your order, it will ship the same day!
• No Coupon Codes: Coupon codes cannot be applied to Same Day Rush Service orders. Quantity discounts apply as noted on item pages.

Corporate Same Day Orders (Plaques, Acrylics, Crystal, Art Glass)

• 25+ Pieces: Submit by 8 AM EST; production time depends on order details.
• 10-25 Pieces: Submit by 9:30 AM EST.
• 5-9 Pieces: Submit by 10:30 AM EST.
• 1-5 Pieces: Submit by 12 PM EST.

Important: Orders placed after these cut-off times are not guaranteed for same-day service unless you contact our team directly by phone or email. Small orders placed after the cut-off may still be accepted based on production volume.

Seasonal High Volume: Order volume is typically highest from May 1 - July 3 and October 1 - December 1. Same Day cut-off times may be impacted during these periods.

Note: Large trophy and medal orders are assessed on a case-by-case basis and may not adhere to the above cut-off times.

For Assistance: 1-866-588-3605

What to Expect with Same Day Service

• Artist Assignment: After placing an order, it is assigned to an artist who will contact you via the email provided at checkout with a proof for your review.
• Logo Requirements: High-resolution logo files (300dpi+ preferred) are recommended. Accepted formats include PNG, PDF, JPG, and sometimes EPS. For text engraving, please provide word lists separately from logos.
• Proof Turnaround: Proofs for rush orders are typically provided within 90 minutes during business hours (M-F).
• Approval Deadline: Proofs must be approved by 3 PM EST for same-day shipping, unless otherwise specified by your artist.

Same Day Delivery Guarantee

To guarantee same-day delivery, please select one of the express shipping options below:

• *UPS Next Day
• *UPS 2nd Day
• *UPS 3 Day Select

*These services are guaranteed by the shipper to arrive on time. UPS does not count weekends in transit days; Saturday delivery is available in select locations for an additional fee through your artist.

Please Note: If a package does not arrive on time but was shipped correctly, a claim must be filed with the shipper. Same Day Awards is not responsible for delays due to extreme weather or natural events affecting transit.

Same Day Contract Terms

The Same Day contract becomes invalid if you select:

• UPS Ground Service
• Flat or Free Shipping Service

Same Day Awards Guarantee: We guarantee timely shipment for awards as long as proofs are approved within the necessary timeframe. However, selecting non-express shipping methods may result in delayed arrival, for which Same Day Awards is not responsible.